Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account during the checkout process.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Can I return or exchange an item?

We do Offer a 30-day money back guarantee. You can return purchased items, within 30 days after receiving it, as long as it’s undamaged, unused, and it is in the original packaging. If an item is damaged during shipping, please take pictures of package before and of the product to verify. Shiping is covered for damaged upon delivery or if incorrect product sent. Due to the nature of personal care products exchanges are not offered.

How do I return an item?

Please contact our customer service team at rosecanyonnaturals@gmail.com. If item is covered by the 30 day money back guarantee, we will email you with full instructions on how to return the product.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team at rosecanyonnaturals@gmail.com. with the details. Please allow 48 hours to respond. If you just don't like the product for any reason, we'll gladly accept it back as a return, providing it is unused and in its original packaging under our 30 day money back guarantee.

What do you mean by “all-natural soap”?

Natural soap means a true soap made by saponifying plant-based whole oils (not isolated fatty acids). Our soaps are made using only certified organic oils for our bar soap and liquid soap base recipes. We oppose the body care industry's use of the word "natural" to include synthetic fragrances, colorants, and preservatives. We add no artificial substances to our soaps, such as synthetic fragrances, dyes, and preservatives, and where possible, we use organically grown products.
All our soaps are scented with essential oils only, and we do not allow fragrance oils in our building. We color our soap with a variety of organic herbs and plant derived products. We also use mineral pigments. Our products do not contain parabens. Read through our ingredient list to see what we mean by "natural soap." Then, to really see what we mean, take a copy of our ingredients with you next time you go to the store and compare them to the ingredients of soaps on the shelves. It's easy to see the difference.

How is your soap different than the "regular" soap I might buy at the store?

"Regular" soap tends to be mass-manufactured from tallow, palm, and coconut oils. It has no moisturizing superfats and no glycerin. Mass-manufactured bars often contain detergents to minimize the harshness of the soap itself and to enhance the lather.
Our soaps are manufactured by delicately balancing the oils to achieve moisturizing, cleaning, and skin-feel properties. Instead of detergents synthesized in a lab, all our soaps are made from natural ingredients.

What are essential oils? What’s the difference between fragrance oils and essential oils?

Essential oils are pure plant extracts used for scenting or aromatherapy, where fragrance oils are synthetically made substitutes for essential oils. Because fragrance oils contain synthetic compounds, they can dry and irritate sensitive skin.
Always be sure to read a product's label. If the ingredient list includes the word "fragrance," "perfume," or "parfum," it's synthetic and not natural, even if its packaging may say it's a natural soap.
All Rose Canyon Naturals Soaps contain only Pure essential oils. Never fragrance oils.

What is super fatting?

Superfatting is a process by which soap makers calculate soap recipes to have an excess of different oils in their soaps. The molecular structure of soap is designed to strip away grease and oils (this is how it cleans), but this dries the skin. Formulating blends with additional superfats helps reduce the dry skin problem.
Our bars and liquid soaps are manufactured with superfatted blends for a great lather and skin feel, not to oily or dry.

Do you use lye in your soap?

All soap, including ours, is made using lye. Sodium hydroxide (NaOH) is used to make bars, and potassium hydroxide (KOH) is used for liquid soap. Even transparent "glycerin" soap and "melt and pour" soaps are made using lye.

In soap-making, lye is a raw ingredient. All lye is consumed in the saponification process as molecules of oils and lye interact and reform to create molecules of soap and glycerin, Thus, while soap is made with lye, the finished product doesn't contain lye. Any company that claims their soap is not made with lye is either promoting false information, doesn't understand the chemistry behind soap, or is using an sythetic reacting agent.

Can your soaps be used on sensitive skin? (eczema, allergies, etc.)

Although we cannot guarantee it, chances are, yes. Most skin sensitivities are aggravated by the synthetic ingredients in lotions, creams, make-up, and soaps. Without these ingredients, there is nothing left to irritate the skin. Many people with sensitive skin enjoy using our herbal scented soap varieties, and we recommend our unscented bars and liquid soaps for people with extreme sensitivities.

Are your products vegan/cruelty free?

Rose Canyon Naturals is Leaping Bunny certified, meaning our products are not tested on animals and we are cruelty free. Leaping Bunny is a Nation Wide Cruelty Free Program that US and Canadian Businesses can join to declare thier committment to be animal conscious and Cruelty Free. For more information about the Leaping Bunny Certificate, click here. This will take you to the Leaping Bunny Webiste Standards page. This is the "Stardards" a company must adhere to in order to be approved and Leaping Bunny Certified. We only work with manufactures that are also Cruelty Free. Our products are all-natural with no synthetic fragrances, dyes, or preservation and are non-GMO and Parabens Free. All our products are Vegan as well, except for our Shea Honey Oat bar soap, which contains honey.

What does it mean that your palm oil is ethically sourced?

Ethically sourced palm oil means our manufactures palm oil comes from companies and farms that practice sustainable production and adhere to third-party traceability. Our organic palm oil supplier has full RSPO-IP traceability (the highest standard of transparency).

What ingredient do you use in your products?

All of our products are made from plant-based ingredients and some minerals for colors.
Check out our Product ingredients page: Click Here!

How do our Soaps get all its colors?

In the majority of our soaps, the colors come from a variety of natural herbs. They also come from minerals, oxides and clays in addition to herbs to derive soap color. Because natural products vary from batch to batch, slight variability in color should be expected.

What is the shelf life and how should I store your products?

We suggest a shelf life of one year for liquid soaps and up to about 2 years for bar soaps. With it being all-natural soap, it is still good after that, but scents and colors will fade over time. It's best to store our soap in a cool dry place, out of direct sunlight and away from extremes of heat.

How to customize Castile Soap?

Here’s the key difference: liquid Castile soap and bar soap are both finished products, meaning they’re ready to go as is. Liquid Castile, however, can still be significantly altered once it’s finished. While Bar soap is not easily manipulated once it sets. You can’t just inject additional scents into bar soap and changing its consistency is not possible — at least not without fundamentally breaking it down. Although, Given some heat and a good immersion blender, liquid Castile, can be scented to make a personalized, signature blend. It can be thickened into a shower gel and any number of viscosities in between. It can also be diluted for foaming soap and, with the right amount of water, be the perfect spray cleaner for uses all over the house. Liquid Castile soap is an amazingly versatile product, and Castile fans can customize different qualities of the soap to use it effectively in a variety of settings.

Castile Liquid Soap - Dilutions and Solutions Chart:

Castile is one of the most versatile soaps and has been used for 100's of years. Made traditionally from olive oil because it was the most prominent oil of the area, was affordable and did not come from animals. Now Castile soap is made from various plant based oils offering many different health benefits, all while still taking advantage of the all-natural vegan cleaning power of nature. Castile Soap can be used for body or home and as a multitude of cleaning products. Our unscented Castile can be diluted to create your own personal Healthy and powerful All-purpose Cleaner. You can even add a few drops of pure essential oils to match your own personal scent preference.

For example: Combine 60% Castile soap concentrate and 40% distilled water into an airless foaming soap pump, creates a perfect foaming unscented handwash. Add a few drops of pure essential oils of your choice and you have a unique Foaming handwash your friends will rave about!

Or for an amazing Makeup Remover, Combine the following: